Home » ITIL 2011 at a Glance by John O. Long
ITIL 2011 at a Glance John O. Long

ITIL 2011 at a Glance

John O. Long

Published July 1st 2012
ISBN : 9781461438960
Paperback
95 pages
Enter the sum

 About the Book 

ITIL(r) 2011 At a Glance is an important update to the internationally-recognized ITIL(r) best practices for IT Service Management. ITIL(r) 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those bestMoreITIL(r) 2011 At a Glance is an important update to the internationally-recognized ITIL(r) best practices for IT Service Management. ITIL(r) 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(r) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL(r) 2011 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL(r) implementati